VAKOLE Q20

1.999,00 € 1.699,00 € Save 300,00 €
Version: 250W
Technical Specifications
Brand VAKOLE
Model Q20
Frame Aluminum alloy mountain bike frame
Battery 48V 20Ah*2 Samsung / 1920 Wh
Motor 250W / 750W
Charger 4A
Charging Time About 5H per battery
Torque 60 N.m
Sensor Speed Sensor
Derailleur Shimano Tourney 7-Speed
Brake KTET Hydraulic oil disc brakes
Tire 20 x 4.0"
Gradeability 30°
Speed 25km/h (can be unlocked)
Shock Absorber Front & rear suspensions
Electric Mode Range 120 - 150 km
Assist Mode Range 140 - 170 km
Maximum Load 150kg
Turning Light No
Head & Rear Light Yes
Waterproof Level IP65
Suitable Height 155 - 200 cm
APP Support Yes
Net Weight (including battery) 40.6kg
Battery Weight 4.6kg x 2
Gross Weight 47.5kg
Product Size 182x69.5x111cm
Folding Size /
Package Size 156x26x83cm
Accessories Pack 1*tool bag
1*Tyre repair tool
1*Tyre pump
1*Multi-function tool kit
1*Phone holder
1*Charger
Size & Fit

Total Length

 182 cm

Wheelbase

 124 cm

Reach

 48 cm

Crankset Height

 38 cm

Min. Seat Height

 82 cm

Max. Seat Height

 85 cm

Handlebar Height

 112 cm

 

Version: 250W

Rider Reviews

MAIN FEATURES

Dual Batteries

960Wh x 2

Battery Range

120-170 km

Smart App Support

Bike Locating (IOS)

Shock Absorber

Full Suspension

960Wh*2 Dual Batteries

Equipped with dual 48V 20Ah Samsung cell unit batteries, Q20's range can easily reach 170km in a single charge.

Full Suspension

The full shockproof system keeps your tires stay in contact with the ground when riding on rugged ground, and bumps.

Smart Display

Supporting the most recent App: Key-Disp, which allows your bike become more smart and reliable. 

Multifunction Taillight

The taillight offers not only brake light but also a pair of turning signal lights, which make your rides more safer.

Hydraulic Disc Brakes

The KTET hydraulic oil disc brakes to keep safe when riding. You can stop the bike in a very short distance.

20 x 4.0" Fat Tires

The deep and wide tread design provides good grip and stability. Make it perfect for driving on snow, sand, mountain, and rugged roads, and even hunting.

What People Are Saying

Frequently Asked Questions

How long will I receive my bike?

The Total Delivery Time = Processing Time + Shipping -Time. Generally under 7-10 business days.

About Processing Time:
Before shipping your order, usually we need 1-3 business days to prepare your products. The processing time is depending on stock availability.

Note: Some products are pre-sale. The estimated delivery time usually marked on the product page. Before buying, please pay attention.

About Shipping Time:
Generally, it will take 6-10 business days for your orders to reach you, some distance area might take even longer. Our system will send you notification emails once your parcel is stated to be shipped out, please wait patiently. We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely. Delivery time may vary, especially during the peak periods. Please be more patient.

If I don't want the bike anymore, what should I do?

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you could send a message to our after-sale service support email ( support@vakole.com ) at first, we will reply you in 24 hours(except weekends) and give you further information and some useful advice.

1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

2. Write your order number on the package, like VK0001 to make your package be recognized easily, so we can solve your problem as soon as possible.

3. You have to undertake return express fees by yourself.

4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.

 

Ⅰ. Returns can be accepted within 15 days as below 

The returns from our customers are acceptable within 15 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund your amount as soon as possible. Items that can be returned or refunded of receiving must follow the rules as below:

1. The products are unused and will not affect the secondary sales.

2. Faulty items damaged / broken upon arrival.

3. Items received in the incorrect size or color.

After returning the products, please inform us the following information in your account where you can find a chart

Order No., for example, VK0001

 Item barcode No., for example, 178064829183950848

 Quantity of each item

 Photo of the products you sent back

Photo of the shipping label on the package sent to you

Photo of the shipping label in the package you sent back

 The unique barcode on the item which is stick to the package of the item

  

Ⅱ. Unconditionally refund accepted for wrong items

The refund request from our customers is acceptable unconditionally if customer service confirms a wrong item was delivered.

1. Please make sure the products are unused before you sending back and inform us the following information

 

  • Order No., for example, VK0002
  • Item No. , for example, 00012_B_M
  • Item barcode No., for example, 178064829183950848
  • Photo of the products you sent back
  • Photo of the shipping label on the package

2. VAKOLE will confirm the information.

3. After we confirmed that we have sent you the wrong item, we will fully refund you by informing our after-sale service staff to refund back to your payment account if you like, or reship the correct items you've ordered as soon as possible.

 

Ⅲ. Returning Step:

1. Please consult the customer service about the information we need before sending back the package.

2. Send the package back to us. 

3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, then you can use that for a new order.

 

Ⅳ. Full Refunds
We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund. The shipping fee is charged by the courier company,  and under this condition customers will not need to pay the returning shipping fee.

 

Ⅴ. Partial Refunds 
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.
 In this situation, customers will be in charge of the returning shipping fee and we will deduct 25% of your order amount as the re-stocking fee.

 

Ⅵ. About the Refund Processing Time

1. The processing time for the refunds is 1-2 business days after receiving the returned items. The refund time depends on the payment method.
2. PayPal refunds may take up to 48 hours.
3. Credit card refunds will take around 7-14 business days. The specific time depends on your credit card company and any intermediaries.

 

Team Vakole,

2022.6.1

If I have some problems with my bike, what should I do?

Hello, welcome to Vakole. If you have any questions, please feel free to contact our Support Center. We will be happy to serve you better.

E-mail: support@vakole.com

Branch Company Name: HONG KONG QI WU TRADING CO,. LIMITED
Registration Number: 7417725900006224
Company Address: UNIT D01, 3/F., WONG KING INDUSTRIAL BUILDING, NO.2 TAI YAU STREET, KL, 999077, HONG KONG
Phone Number: +852 3168 7168
Work Days: Mon.- Fri. from 9:00 to 18:00, GMT +8:00