Warranty

For the following categories of products, Vakole will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.  

Reference of Quality Guarantee Solutions: 

1. Refund: partial refund / full refund / return and refund.
2. Reship: resend the partial parts / resend a new product

Please read the category warranty policy below, for each category the warranty may vary

Note:

1. For products purchased with large promotional discounts (half-and-above discounts, free gifts, giveaways, etc), if there are any quality issues, refund is the only available option. 
2. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
3. If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases. 
4. Proof is needed for any non-human quality problems, such as pictures or videos.
5. [The warranty is invalid if the customer operates the product under the following circumstances]: