Frequently Asked Questions

Hi, welcome to the FAQS about Vakole! Here we list a few Frequently Asked Questions with answers for our lovely customers. Any questions are welcome via both online chat and email!

Q1: What’s final prices and the shipping fees?
A: All products are Free Shipping to offer better shopping experience. If you got a coupon code, you could enter the code and get the discounts. The final price depends on the discount you have.

Q2: What are Payment Methods on Vakole support?
A: We accept Visa, Master Card, Mastero, Paypal, American Express, Discover and Diners Club as our payment methods. You can choose one of them while checking out.

Q3: Where are the service area of Vakole?
A: We now serve our customers in European Union Countries (except Malta and Cyprus). We wish you have a pleasant shopping journey.

Q4: How to track my orders?
A: An notification E-mail will sent to your mail box once your package is dispatched. The tracking link will be also attached.
Or visit 17track: 

Q5: What if I make an order, but it haven’t shipped after 3 days?
A: We normally prepare and dispatch your orders in 24 hours during weekdays. But there are two situations that may cause the shipping time vary: 1.The product is on pre-sale. You can find the ship out date on our description page. 2.In case of holidays, we will make a notice on our site banner and state our post-holiday delivery time. In other situations, we will notify you in advance with the reason of shipping delay.

Q6: What can I do if I have after-sales questions?
A: If you have any after-sales questions, please Remember to attach your order number (for example Vakole1254) in the email to get better support. Our after-sales team will get in touch with you in 24 hours on business days.

Okay, thank you for your reading our FAQS!

We will add more content here to help every one new to Suggestions and advices are welcome. Please feel free to contact us and help us to improve our service. We will deal with your issues as soon as possible.

Best regards,

Team Vakole